Bedding For Dreamers may amend these terms at any time. Updates take immediate effect upon publication on our website. Continued use of Bedding For Dreamers' services constitutes acceptance of these terms. In the event of any discrepancy, Bedding For Dreamers' policy shall prevail.
Buyers must submit return and refund requests within 25 days from the delivery date. Requests filed after this period may be declined.
If an order cannot be fulfilled within the stated processing time, Bedding For Dreamers will promptly cancel the order and issue a full refund.
Should damaged or broken goods be received and a refund substantiated with compelling evidence, Bedding For Dreamers will provide a prepaid return label within 3 business days. A refund will be issued once the return is marked as in transit.
For “non-defective remorse returns,” Bedding For Dreamers reserves the right to accept or decline the request. If accepted, a restocking & repacking fee of up to 35% of the order total may apply.
Refunds will be issued within 3 business days of approval. Redelivery will be initiated within 5 business days of the request.
Buyers must return goods within 15 calendar days of receiving a return label. Failure to meet this deadline may result in the refund being withheld.
Upon receipt of a refund request for a shipped order, Bedding For Dreamers must accept or reject within 3 business days. Failure to respond within this window results in an automatic refund.
If a package is returned during transit due to a carrier error, Bedding For Dreamers will process a refund within 3 business days upon the buyer’s refund request, or initiate redelivery within 5 business days.
Exceptions: Bedding For Dreamers is not obligated to refund or redeliver if the package was returned due to an incorrect or incomplete address provided by the buyer, or due to the recipient refusing delivery without prior cancellation approval.
If goods are confirmed destroyed in transit and the buyer provides proof (such as a screenshot from the logistics website), Bedding For Dreamers will process a refund within 3 business days, or initiate redelivery within 5 business days.
If incorrect recipient information is entered, the buyer must contact Bedding For Dreamers immediately via Contact Us. Corrections are not guaranteed. If the order has already shipped, the buyer must contact the carrier directly. If goods are delivered to a wrong address due to buyer error, the buyer bears return shipping costs. If the order is non-correctable, the buyer absorbs any associated losses.
Applies to: package breakage, items significantly not as described, missing or wrong goods, and quality problems.
The buyer must submit a refund or redelivery request with valid proof (photos or videos clearly showing the issue). Bedding For Dreamers will review and respond within 3 business days.
If the tracking number is confirmed invalid and a correct one is not provided within 3 business days, Bedding For Dreamers will issue a full refund.
If there are no tracking updates for more than 7 business days and the buyer requests a refund, Bedding For Dreamers must process it within 3 business days. This clause does not apply during public holidays, pandemics, extreme weather, or other exceptional circumstances.
If transit time exceeds the estimated delivery time by 10 or more days and no valid updated tracking is provided, the buyer may request a refund. Bedding For Dreamers must process the refund within 3 business days. This clause does not apply during exceptional circumstances.
If multiple shipping methods are offered, Bedding For Dreamers must dispatch using the buyer’s selected method. Non-compliance entitles the buyer to a refund. If the listing states “Seller-Selected Shipping,” Bedding For Dreamers retains discretion to choose the shipping method.
Each order must be shipped separately unless the buyer has given explicit consent to combine shipments.
During public holidays, pandemics, extreme weather, or other exceptional situations, buyers should contact Bedding For Dreamers at beddingfordreamers@gmail.com or via Contact Us.
Bedding For Dreamers will make every effort to assist within a maximum of two weeks of notification.
If buyers are dissatisfied with the resolution of any after-sale issue, they are required to initiate a formal dispute with Bedding For Dreamers so that the matter may be properly reviewed and handled.
